Service Desk Training Solutions

A Service Desk is the first point of contact for customers and employees alike. Improving the technical and customer service skills of your Service Desk is vital to productivity and to the overall customer experience, as a company’s Service Desk sits at the front-line of customer care and, in turn, becomes the face of the organization. Utilizing authorized training solutions from leading vendors, such as CompTIA and Microsoft, can transform your Service Desk team by raising their level of technical proficiency.

 

Training by Job Role for Service Desk Positions

To help professionals learn on-the-job skills that will propel your business forward, New Horizons has compiled a list of our recommended training courses for job roles surrounding your Service Desk.

Service Desk Technician / Specialist

A Service Desk Technician is responsible for ensuring proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations.

Recommended Training for Service Desk Technicians - Level 1

Recommended Training for Service Desk Technicians - Level 2

Service Desk Manager

Service Desk Managers oversee the performance of Level 1 and Level 2 services & support to clients (internal and external) to ensure that service levels are achieved. They are also responsible for ensuring the staff are meeting and exceeding expectations regarding performance, metrics, and benchmarks.

Recommended Training for Service Desk Managers

Does Your Service Desk Field Questions on Microsoft Office?

It is also worth noting that many Service Desk members are asked for assistance with Microsoft Office applications. New Horizons has more ways to train on Microsoft Office than any other training provider

Click Here to View our Microsoft Office Training Solutions

Please Note: The courses listed above are our recommendations for some of the most common roles within an organization's Service Desk; however, your organization may have slightly different titles and/or responsibilities. Please contact us below to speak with one of our expert Account Representatives to discuss the specific learning requirements for you and your business.

 

Why Choose New Horizons for Your Service Desk Training?

Private Group Training
Let our world-class instructors come to you to deliver training at your place of business or we can present to your team online using our Virtual Instructor-Led Training platform. Unify your team's learning experience by scheduling a Private Group Training session.
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Custom Training Solutions
Make sure your business objectives are being met by customizing the class to specifically address your needs. Our subject matter experts can customize the class to specifically address the unique goals of your team.

Free Re-Takes
Most completed New Horizons courses carry our unbeatable Learning Guarantee. This guarantee allows students to repeat most courses, if they are the same version, FREE OF CHARGE, within six months of course completion. Exceptions: Cisco, Citrix, VMware, Red Hat, and courses provided by affiliated 3rd party training providers.

Guaranteed to Run Schedule
Schedule your Guaranteed to Run (GTR) class with confidence. Choose from hundreds of GTR dates across a diverse catalog of course titles and never worry about your class cancelling at the last minute.



Buying For Your Team or Additional Questions? Please Contact Us Below.

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