New Horizons FAQ and Policies

Satisfaction Guarantee

Educate 360 stands behind its quality. If you are not satisfied with your course, please contact us. Standard rescheduling policies may apply.

100% Money-Back Pass Guarantee

Educate 360 offers a 100% Money-Back Pass Guarantee exclusively for select Project Management Academy (PMA) certification preparation courses. Contact Customer Service for full details and requirements. All other Educate 360 courses are not eligible for this guarantee.

Cancellations

All course sales are final. However, learners may request to reschedule into a course voucher or credit valid for up to 12 months from the date of cancellation. No refunds will be issued; other than, online E-commerce purchases may be refunded within 24 hours of purchase. Contact Customer Service for support.

Changes to Enrollment

Course enrollment changes (e.g., date, student, or class type) must be requested:

Within +7 business days for public open enrollment courses,
Within +35 calendar days for private dedicated event courses.

Requests beyond these limits will use the participant’s free retake credit, if available. See Retake policy.

Retake Policy (Open Enrollment only)

One free retake is allowed within 6 months of the original course date (additional fees may apply for courseware or labs).
Additional retakes are available at a 50% discount off the current retail price, plus applicable material costs.
Retake enrollment is subject to availability.

Rescheduling Limits

Participants may reschedule an unlimited number of times within 1 year of the original purchase date. Standard rescheduling policies apply.

Reschedule Notice Requirements

Public Classes: Minimum 7 calendar days notice.
Private/Dedicated Events: Minimum 35 calendar days notice.

Late Reschedule Policy

Open Enrollment (OE): Late rescheduling results in the full course fee being forfeited, including coupon or learning credit. Participants remain eligible for a retake (with applicable courseware or lab fees). See Retake policy.
Dedicated Events (DE): Subject to a 25% rescheduling fee plus any incurred hard costs (e.g., travel, contractors, third-party labs or courseware).

No-Show Policy

Participants who do not attend their scheduled course will be charged the full course fee. They may still qualify for a retake (plus courseware and lab fees, if applicable). See Retake policy.

Late Arrival

Late Arrivals to Public Enrollment Classes: Students arriving more than 15 minutes late to class may forfeit their seat to a standby student. To allow for the highest quality experience for all students, any student arriving more than 30 minutes late to class may not be admitted. Late arrivals of 30 minutes or more, that are not admitted to class, are subject to our no-show policy.

Class Recordings

Public Virtual Instructor-Led Training (VILT): Sessions are recorded and made available, except for PMI® courses due to Authorized Training Partner status restrictions.
Dedicated Events (DE): Recordings are not provided by default but may be available upon request.

Recording Access

Where applicable, participants will receive access to class recordings for 90 days following the session.

Lab Access
Lab environments are available for 6 months, unless otherwise noted due to third-party provider restrictions.

LMS Content Access

Access to all learning portal content expires 6 months from the date of course purchase. Extensions may be available for an additional fee.

Substitutions

Participant substitutions are permitted, except for courses with third-party restrictions. Reschedule rules may apply.

Voucher / Learning Credit

Vouchers or learning credits are valid for 12 months from the date of issuance. Rescheduling and policy rules apply.

Payment Terms

Invoices are issued at the time of contract signature, unless otherwise required by the client. Payment is due within 30 days of receipt of invoice or the start of class, whichever is sooner.