ITIL 4 Foundation Training

Name: ITIL® 4 Foundation
Price: 1995.00 USD
Availability: InStock
Rating: 4.5 (1200 reviews)

Price
$1,995.00 USD

Duration
3 Days

Delivery Methods
Virtual Instructor Led
Private Group

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ITIL 4 Foundation Overview

ITIL 4 Foundation stands as the world's most widely adopted framework for IT Service Management (ITSM), with over 3 million certified professionals worldwide. Trusted by 82% of Fortune 500 companies, including industry giants like NASA, Microsoft, and HSBC, the ITIL 4 Foundation certification opens doors to unprecedented career opportunities.

For over three decades, ITIL has shaped how organizations deliver IT services, and today's ITIL Foundation certification combines proven best practices with modern approaches like Agile and DevOps. Through our live, interactive sessions with our expert instructors, you'll learn how to apply the ITIL framework to solve real business challenges, boost your team's performance, and position yourself for career advancement.

What Is Included

ITIL 4 Foundation Exam Voucher Included
Introduction to ITIL 4 eBook Included
Earn 21 PDUs from Live Instructor-Led Sessions
Live, Scheduled Course Delivered via Webinar Platform
Expert Instructor with Real-World & Teaching Experience
Course is Guaranteed to Run: We’ll Never Cancel a Course
Option to Reschedule Course (see conditions)
Option to Retake the Course for FREE (see conditions)

Course Objectives

After completing this course, you'll be able to apply ITIL 4's framework to enhance IT service management in your daily work. You'll understand how to use ITIL's guiding principles and practices to solve common IT challenges. You'll also develop the knowledge needed to successfully pass the ITIL 4 Foundation certification exam.

Who Should Attend?

This ITIL course is ideal for anyone who wants to understand and improve IT services in their organization. It's valuable for both IT staff and business professionals who work with IT teams, giving you practical knowledge you can use right away. It also helps prepare you to take the ITIL 4 Foundation certification exam.

Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Does this course include the ITIL® 4 Foundation exam?
This course will earn you 21 PDUs and includes an exam voucher.

What training materials are included in the ITIL® 4 Foundation course?
In addition to the New Horizons free Introduction to ITIL 4 eBook, we recommend the following training materials:

Axelos’ ITIL eBook: Future Proof Your Career with ITIL 4
Axelos’ ITIL Job Hunting guide

Can a course be retaken at no additional charge?
Yes. Most completed New Horizons courses carry our unbeatable Learning Guarantee. This guarantee allows students to repeat most New Horizons courses, if they are the same version, FREE OF CHARGE, within six months of completion of the courses. Exceptions: Cisco, Citrix, VMware, and courses provided by affiliated 3rd party training providers. Note: If you request a retake of a course, you will be responsible for the following costs: updated courseware if applicable, admin fee, lab fee, and exam voucher.

What is the ITIL 4 Foundation certification?
The ITIL 4 Foundation is an entry-level certification granted to professionals with a solid comprehension of ITIL 4 principles. Certification holders display an understanding of the key elements, concepts and terminology used in ITIL 4. The certification allows interested professionals to progress to higher levels within the ITIL 4 certification scheme.

What are the eligibility requirements for ITIL 4 Foundation certification?
There are no prerequisites for enrolling in the ITIL 4 Foundation certification course. To earn this certification, you must:

Complete the ITIL® Foundation training course
Take and pass the exam

What are the typical positions held by those with an ITIL 4 Foundation certification?
This course is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. An ITIL 4 Foundation Certified individual can access various job roles within an organization. Typical positions for those holding the ITIL 4 Foundation certification include IT manager, IT director, IT project manager, Chief Information Officer, and VP, Information Technology.

How much do those with the ITIL 4 Foundation certification make?
The exact amount someone earns with an ITIL 4 Foundation certification depends on their location, role, and experience level. Professionals with ITIL 4 Foundation and IT service management (ITSM) certifications earn an average salary of $98,212. The top countries where ITIL 4 Foundation certified professionals can earn a competitive salary include the USA, UK, Canada, India, and Australia.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

If you have questions about Learning Credits, please contact your Account Manager.

Corporate Tech Pass: Our Corporate Tech Pass includes unlimited attendance for a single person, in the following Virtual Instructor Led course types: Microsoft Office, Microsoft Technical, CompTIA, Project Management, SharePoint, ITIL, Certified Ethical Hacker, Certified Hacking Forensics Investigator, Java, Professional Development Courses and more. The full list of eligible course titles can be found at https://www.newhorizons.com/eligible.

If you have questions about our Corporate Tech Pass, please contact your Account Manager.

ITIL 4 Foundation Agenda

Our ITIL 4 Foundation training course is divided into six key areas that build your knowledge from the ground up:

ITIL 4 Overview
The ITIL Framework
The ITIL Guiding Principles
The ITIL Service Value System (SVS)
Key Practices for ITIL
Other ITIL Practices

ITIL 4 Overview
Get introduced to the fundamentals of ITIL 4 and explore the key concepts that form the foundation of IT service management. You'll learn the basic terminology and understand how ITIL helps organizations deliver better IT services.

Lesson 1: Introduction to ITIL 4
Lesson 2: Key Concepts

The ITIL Framework

Discover how the four dimensions of service management work together and explore the ITIL Service Value System. You'll learn how these components help organizations create value through IT services.

Lesson 3: The Four Dimensions of Service Management
Lesson 4: The ITIL Service Value System

The ITIL Guiding Principles

Learn the seven guiding principles that help organizations make better decisions about their IT services. From focusing on value to keeping things simple and practical, you'll understand how these principles guide service improvement and digital transformation.

Lesson 5: Focus on Value
Lesson 6: Start Where You Are
Lesson 7: Progressive Iteratively with Feedback
Lesson 8: Collaborate and Promote Visibility
Lesson 9: Think and Work Holistically
Lesson 10: Keep It Simple and Practical
Lesson 11: Optimize and Automate

The ITIL Service Value System (SVS)

Master the core components of ITIL's Service Value System. You'll learn about governance, the service value chain, and how continuous improvement helps organizations adapt and evolve their IT services.

Lesson 12: Governance
Lesson 13: The Service Value of Chain
Lesson 14: Continual Improvement

Key Practices for ITIL

Explore essential ITIL practices including service desk operations, incident management, and problem management. You'll learn practical approaches to handling IT service requests, managing changes, and improving service levels.

Lesson 15: Continual Improvement
Lesson 16: Service Level Management
Lesson 17: Change Control
Lesson 18: Incident Management
Lesson 19: Service Request Management
Lesson 20: Service Desk
Lesson 21: Problem Management

Other ITIL Practices

Round out your knowledge with additional ITIL practices across general management, service management, and technical management areas. You'll understand how these practices work together to deliver effective IT services.

Lesson 22: General Management Practices
Lesson 23: Service Management Practices
Lesson 24: Technical Management Practices