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Tips for a Successful ITIL Implementation Taylor Karl / Monday, March 14, 2022 / Categories: Resources, Training Trends, ITIL 2391 0 Tips for a Successful ITIL Implementation Earning your ITIL 4 Foundations certification is a great first step for you and your team if you plan on fully implementing the ITIL framework. We have previously covered the best practices, benefits, and different certifications within ITIL, now we look forward to everything you do after you earn your certification. Depending on the size of your organization, your ITIL implementation may take months or years. Regardless, the following tips for successfully implementing ITIL will apply. Understand the Language of ITIL People are the heart of any IT department so it's critical that they are properly prepared for any upcoming project. A point of preparation for an ITIL implementation is ensuring that all of your team members are well-versed in ITIL vernacular. The ITIL methodology comes with a language of its own; terms that your organization may currently be using are suddenly going to be used in a different context. It's important that your team speaks the same language and that everyone is on the same page or the implementation will feel stunted, and it will be a challenge to properly collaborate. Submit your email below to download our free 16-page eBook, Introduction to ITIL 4 Foundations Be Realistic About Your Timeline Significant organizational shifts take time and implementing ITIL is certainly a significant change. It is a time-consuming and rigorous process for everyone involved. Deploying ITIL is all about improving customer service and as the process matures, the ROI for your newly-adopted framework will rise. Setting a realistic timeline can also set you up for success, especially if you complete the changes ahead of schedule. Communication is Key Keeping an open line with stakeholders is an important part of implementing ITIL into your business. A large part of ITIL 4 certifications cover all the different aspects of ITIL Stakeholder management. Enabling your professionals to increase stakeholder satisfaction gives a large advantage to your project. Gap Analysis It's important to understand your service management metrics prior to your ITIL implementation. Completing a gap analysis to see where your organization is falling short will dictate your early action items as part of your ITIL adoption. This will give you and your team a better understanding of your actual KPIs so you have an understanding of performance and know where you stood prior to implementation to better document the short and long term impact. Optimization and Improvements Introducing ITIL is only the first part of deploying it to your organization. Reporting the results of implementation and determining how to continually improve will always be a constant. Documenting how performance has improved will allow your team to make additional refinements to newly changed processes. An integral part of ITIL is the idea of continual improvement so it's important to always move the goal posts once targets have been reached. Takeaways Implementing ITIL is a large mountain to climb, however like any change in business it is about how you manage that change that determines your success. Invest in your team's abilities and train them on ITIL today. Already ITIL 4 Foundations certified? Ask us about next steps and how we can assist in your ITIL implementation. For more ITIL 4 training, visit our ITIL page for all of our available courses. Print Tags IT Training ITIL Related articles Benefits of ITIL Foundations: Is It Worth It? ITIL Foundation Salary Breakdown: What You Can Expect ITIL 4 Foundation Study Guide: How to Prepare for the Exam ITIL 4 Foundation Exam Guide: Requirements, Format, Cost, Pass Rate, and Exam Tips Comparing ITIL v3 and ITIL 4: What Changed?