Course Overview
This course is designed to teach students the basics of Microsoft Outlook 2016 and help them gain familiarity with the Outlook environment and basic functionality. Students will learn the basics of email, how to use the Help feature, how to create and send messages, and how to work with attachments. Students will also learn organizational techniques through the use of folders, views, categories, flags, and searching. Additionally, students will review printing options, automatic replies, contact creation and management, calendar use and management, task and note creation and management, message options, and email signatures.
Course Objectives
Introduction to Microsoft Outlook, Creating and Sending Messages, Organizing Mail with Folders, Managing and Organizing the Outlook Mailbox, Managing People and Contacts, Managing the Calendar, Managing Tasks and Notes, Increasing Efficiency with Outlook
Agenda
1 - Introduction
2 - Introduction to Microsoft Outlook
- What is Outlook?
- Basics of Email Etiquette
- Opening Outlook
- Identifying Outlook Components
- Exploring the Outlook Interface
- Using the Ribbon
- Accessing Help
- Opening Messages
3 - Creating and Sending Messages
- Creating a Basic Email
- Formatting an Email Message
- Responding to Emails
- Marking Importance and Sensitivity
- Attaching Files to Messages
- Working with Attachments
- Attaching Contacts and Messages
- Proofing Emails
4 - Organizing Mail with Folders
- Understanding Default Folders
- Organizing with Folders
- Working with Favorites
- Working with Clutter
5 - Managing and Organizing the Outlook Mailbox
- Adjusting Reading Options
- Using Conversation View
- Sorting and Filtering Messages
- Organizing Emails with Color Categories
- Using Follow Up Flags
- Searching for Messages
- Printing Messages
- Deleting and Recovering Messages
6 - Managing People and Contacts
- Creating and Editing Contacts
- Adjusting Contact Views
- Creating and Working with Contact Groups
- Adding Contacts from Meetings and Messages
- Categorizing, Filtering, and Searching Contacts
7 - Managing the Calendar
- Exploring the Calendar
- Creating and Editing Appointments
- Creating a Meeting
- Managing Meeting Responses
- Editing and Canceling Meetings
- Creating Calendar Groups
8 - Managing Tasks and Notes
- Exploring Tasks
- Creating Tasks
- Updating and Completing Tasks
- Working with Notes
9 - Increasing Efficiency with Outlook
- Replying to Messages with Features
- Recalling and Resending Messages
- Creating and Using Email Signatures
- Automating with Quick Steps
10 - Conclusion