Root Cause Analysis (RCA) Training

Q: What will I learn in this course?

You’ll learn to define problems, use RCA tools like 5 Whys and Fishbone Diagrams, gather and analyze data, identify root causes, and implement corrective actions that prevent recurrence.

Q: Is any prior experience needed?

No prior experience with RCA tools is required. This course is beginner-friendly, though a basic understanding of work processes and interest in problem-solving is helpful.

Q: What kinds of problems can this course help me solve?

You’ll be equipped to resolve issues such as recurring quality defects, safety incidents, customer complaints, equipment failures, and process bottlenecks—any issue that requires a long-term solution.

Q: Why is root cause analysis important?

RCA helps eliminate recurring problems by identifying their true cause. It supports continuous improvement, reduces waste, and improves reliability across processes and teams.

Price
$795.00 USD

Duration
1 Day

Delivery Methods
Virtual Instructor Led
Private Group

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Root Cause Analysis Course Overview

Recurring problems don’t just waste time—they drain resources and damage trust. This Root Cause Analysis training course empowers professionals to stop problems at their source using structured, repeatable tools. You’ll learn how to investigate incidents effectively, apply RCA techniques like the 5 Whys and cause-and-effect diagrams, and create corrective actions that prevent recurrence. Whether you're new to RCA or need a stronger foundation, this course helps you build lasting problem-solving skills that make a measurable difference.

This course has been approved for 7 PDUs | 7 CDUs.

Private classes are available. We can tailor the training to your team’s schedule, address your organization’s challenges, and even incorporate your templates—saving you time and money. You can also add or remove topics to better align with your goals. Contact us to learn more.

Course Objectives

By the end of this root cause analysis training course, participants will be equipped to clearly define and scope workplace problems, use structured analysis techniques such as 5 Whys, Fishbone Diagrams, and Cause Mapping, and conduct team-based investigations to uncover the true root causes behind recurring issues. Learners will gain the skills to collect and evaluate relevant data, identify patterns, and develop corrective actions that effectively address systemic issues. This course also prepares participants to document findings clearly and support continuous improvement efforts across quality, safety, and operational teams.

Who Should Attend?

This class is designed for anyone looking to enhance their ability to solve recurring problems. With a variety of methods at your disposal, you’ll be able to uncover root causes, engage stakeholders, and bring in new perspectives. This results in more thorough analysis and better problem-solving outcomes.

Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

What is Root Cause Analysis?

Root Cause Analysis (RCA) is a structured problem-solving methodology used to identify the true underlying causes of an issue, rather than just treating the symptoms. It helps teams understand why a problem occurred in order to prevent it from happening again. RCA techniques are widely used in quality improvement, operations, safety investigations, and process optimization.

Who should take this course?

This course is ideal for professionals in quality, operations, engineering, and process improvement roles. It’s also a great fit for team leads, frontline supervisors, or anyone responsible for investigating incidents, addressing recurring issues, or driving performance improvements. Whether you're new to RCA or need a formal process for your current role, this course provides the structure and tools you need.

What will I learn in this course?

You’ll learn how to:

Define and clarify problems using objective data
Use structured tools such as 5 Whys, Fishbone Diagrams (Ishikawa), and Cause Mapping
Facilitate RCA sessions with cross-functional teams
Gather and analyze evidence
Identify the root cause(s) of problems
Develop corrective and preventive actions that are effective and sustainable
Communicate and document findings clearly

Is any prior experience needed?

No prior experience with root cause analysis tools is required. The course is designed for beginners and intermediate learners. However, a general understanding of your organization's workflows or familiarity with basic problem-solving principles will help you get the most out of the experience.

What kinds of problems can this course help me solve?

This course will help you address:

Quality defects or process errors
Safety incidents or near misses
Customer complaints or recurring service failures
Equipment breakdowns or maintenance issues
Delays or bottlenecks in workflows

Any repeatable, high-impact problem in your organization can benefit from structured RCA.

Why is root cause analysis important?

RCA is essential for organizations that want to move beyond short-term fixes and build long-term resilience. By addressing the root causes of recurring issues, you reduce downtime, improve quality, cut costs, and create a culture of continuous improvement.

Root Cause Analysis Agenda

Root Cause Analysis (RCA) Overview
- Key terms and foundational concepts
- Overview of RCA framework
- Common RCA techniques
- Creating and managing an RCA team
- Benefits and challenges of RCA
Define the Problem
- Determine the right problem to solve
- Use elicitation techniques to gather input
- Write clear and actionable problem statements
Collect Relevant Data
- Identify what data to collect and where to find it
- Understand types of data and collection methods
- Apply tools like the 5 Whys and Pareto Chart
Identify Potential Causal Factors
- Brainstorm and organize contributing factors
- Use Fishbone Diagram, Mind Map, Process Analysis, and Scatter Diagram
- Analyze relationships among causes
Determine the Root Cause(s)
- Apply critical thinking and validation steps
- Use the Interrelationship Diagram
- Separate contributing factors from root causes
Summarize & Document Analysis Results
- Document findings and proposed solutions
- Present results to leadership or process owners
Recommend and Monitor Solutions
- Identify corrective actions based on findings
- Plan for solution implementation and monitoring
- Avoid common RCA failure points
- Final best practices and facilitator tips

Get in touch to schedule training for your team
We can enroll multiple students in an upcoming class or schedule a dedicated private training event designed to meet your organization’s needs.