Course Overview
This comprehensive four-day, instructor-led, hands-on course is designed for government communication professionals, offering in-depth strategies for monitoring and resolving issues within the Webex Calling environment on Webex Calling for Government (GOV). The course begins with an introduction to the Webex Control Hub\'s monitoring and troubleshooting capabilities, equipping students to manage Webex Calling environments effectively. It covers essential areas for resolving issues and optimizing Webex services, including the use of Webex Sites Status, Alerts, Webhooks, and detailed Analytics for proactive system management.
Who Should Attend?
This course is ideally suited for professionals involved in the deployment and management of communication networks within government settings, specifically those who focus on Monitoring and Troubleshooting the Webex Calling solutions with Premise-Based Public Switched Telephone Network (PSTN) Gateways.
The ideal candidates include:
- Network Engineers: Professionals responsible for designing, implementing, and maintaining network infrastructure, including voice and data communication systems
- System Administrators: Individuals who manage and configure network systems, ensuring reliable operation of telecommunication services
- Telecommunications Specialists: Experts who specialize in the deployment and maintenance of telecommunication systems, including VoIP and PSTN solutions
- IT Professionals in Government Agencies: Those working within government agencies who require secure and reliable communication systems that comply with specific governmental standards
- Technical Support Staff: Personnel providing technical support for Webex Calling and associated telecommunication systems
- Cisco Certified Professionals: Individuals holding Cisco certifications aiming to deepen their expertise in Cisco Unified Communication Manager and Cisco Unified Border Element configurations