Cisco Deploying, Administering, and Troubleshooting Cisco Webex Calling (WEBEX-CALL)

Name: Cisco Deploying, Administering, and Troubleshooting Cisco Webex Calling (WEBEX-CALL)
Price: 4495.00 USD
Availability: InStock
Rating: 4.5 (1200 reviews)

Price
$4,495.00 USD

Duration
5 Days

Cisco Learning Credit (CLC) Eligible

Delivery Methods
Virtual Instructor Led
Private Group

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Course Overview

The Deploying, Administering, and Troubleshooting Cisco WEBEX Calling (WEBEX-CALL) Course is a 5-day instructor-led program designed to equip participants with the comprehensive skills needed for Configuring, Deploying, and Troubleshooting Webex Calling Deployments. The course takes a structured approach to cover various aspects of Webex Calling, ensuring participants are well-prepared to manage and optimize this critical communication system.

Course Objectives

The training journey begins with an introductory overview of Webex Calling, followed by hands-on exercises in initial Webex Configuration. Participants delve into the vital network requirements for seamless phone and device deployment within Webex Calling, exploring the array of compatible devices available. An essential component of the course is learning to execute a Migration to Webex Calling, including the Migration of Cisco Phones from Enterprise Firmware to MPP Firmware.
>In-depth configuration topics include Webex Directory Synchronization, Azure AD Integration, Single Sign-On, Webex Calling Service setup, and customization of client settings. Additionally, participants will master an extensive list of calling features, including Auto Attendant, Call Park, Call Pickup, Call Queues, DECT Network, Hunt Groups, Single Number Reach, Paging Groups, Receptionist Client / Attendant Console, Hoteling, Hotdesking, Virtual Extensions, Virtual Lines, Shared Line, Voicemail Groups, Announcement Files, Executive Assistant, providing them with a well-rounded skill set for Webex Calling administration.
The course then shifts focus to a thorough understanding of critical components such as Webex Calling Locations, Trunks, Route Groups, Dial Plans, Premise-Based PSTN Gateways, CUBE High Availability, and the implementation of Site Survivability Gateways.
Equipped with this knowledge, participants move into the monitoring and troubleshooting phase. Here, they learn how to effectively troubleshoot Dial Plans, Trunks, Route Groups, and Premise-Based PSTN Gateways within Webex Calling. This includes the Deployment of E911 Services and Redsky Emergency Services, ensuring safety in communication.
Participants also gain expertise in Integrating Webex Calling with a Microsoft Teams Environment, allowing for seamless collaboration between platforms. The course emphasizes the importance of verifying the initial configuration and identifying potential issues in Webex Calling, leading to a holistic understanding of troubleshooting.
Furthermore, participants learn how to leverage the built-in features within Control Hub for In-depth Analysis, Monitoring, and Troubleshooting. The curriculum extends to troubleshooting aspects related to the Integration of Microsoft Teams and Webex Calling, enhancing interoperability.
To round out the comprehensive program, participants are introduced to Thousand Eyes for gaining valuable insights into Traffic Patterns and Network Issues. Additionally, the course covers Webex Calling APIs, empowering participants to Configure and Monitor Webex Calling through programmable interfaces.
By the end of this course, participants will have acquired a wealth of knowledge and practical skills, enabling them to Deploy, Administer, Troubleshoot, and Optimize Webex Calling effectively, ensuring robust and reliable communication systems within their organizations.

Who Should Attend?

This course is ideally suited for professionals involved in the deployment and management of communication networks, specifically those who focus on administering, Monitoring, and Troubleshooting Webex Calling solutions with Premises-Based Public Switched Telephone Network (PSTN) Gateways.

The ideal candidates include:

Collaboration Administrators
Collaboration Engineer
Network Administrators
Network Engineer
Helpdesk Support Administrators and Engineers
NOC Support Administrators and Engineers
Contractors
IT Staff and Managers

Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Course Prerequisites

Basic Knowledge of Cisco Webex

Agenda

Module 1: Webex Overview

Webex Product Overview
Webex Calling Overview
Webex Meeting Overview
Webex Hybrid Services and Integrations
Webex Messaging Overview
Webex Control Hub Monitoring Overview

Module 2: Webex Calling Overview

Webex Calling Overview
Webex Calling Differentiators
Webex Calling Dedicated Instance
Hybrid Webex Calling Use Cases

Module 3: Network Planning, Network Assessment, and Security

Webex Administration Client Requirements
Network Requirements
Network Assessment for Webex
Webex Calling Ports and Protocols
Private Network Connect to Webex Calling
Webex Calling Migration Considerations

Module 4: Webex Phones, Devices, and Accessories for Webex Calling

Webex Calling Devices Overview
Webex Calling Phones
Webex Calling DECT Phones
Webex App Calling Features
Webex Calling Wireless Phones
Webex Calling Conference Phones
Webex Calling Mobile Clients
Webex Calling Devices
Webex Calling Headsets
Webex Calling ATA Devices

Module 5: Adding Phones and Devices

Adding a Phone Assigned to a User
Adding a Personal Device
Adding a Common Area Phone
Adding a Shared Device

Module 6: Webex Calling Migration

Webex Calling / CUCMC Migration Concepts
Webex Calling Migration
Webex Calling Phone Migration
Webex Calling Migration Tools

Module 7: Webex Control Hub Administration

Control Hub Overview
Organization Settings and Templates for Webex
Licensing
Adding Users
Webex Groups
Webex Locations
Webex Templates
Webex Apps and Integrations
Configuring Users for Calling
Administration Panels
Headset Management in Control Hub

Module 8: Webex Directory Synchronization, Azure AD Integration into Webex, and Single Sign-On

User Provisioning
Directory Connector Provisioning
System for Cross - Domain Identity Management (SCIM)
Integrate Azure AD with Webex
Single Sign - On with ADFS
OpenID Connect and PKCE

Module 9: Webex User Portal

Webex User Portal
Webex Calling Portal

Module 10: Configuring Webex Calling Settings and Features

Feature Overview
Webex Calling - Service Settings
Webex Calling - Client Settings
Auto Attendant
Call Park Extension and Call Park Group
Call Pickup
Call Queues
DECT Network
Hunt Groups
Single Number Reach
Paging Groups
Receptionist Client / Attendant Console
Hoteling
Hotdesking
Virtual Extensions
Virtual Lines
Shared Line
Voicemail Group
Announcement Files
Executive Assistant
Other Call Features

Module 11: Webex Customer Experience

Webex Customer Experience Basic vs Essentials
Webex Customer Experience Basic Features
Webex Customer Experience Essentials
Agent Screen Pops
Supervisor Analytics
Omni - channel
Intelligent Routing
Agents and Supervisor Experience

Module 12: Webex Calling Recording

Call Recording Options for Webex Calling
Call Recording with Dubber
Call Recording Configuration
Call Recording with Imagicle

Module 13: Webex Calling PSTN

PSTN Gateway Options and Overview
Cisco Provided PSTN
Call Routing with Cloud Connect for Webex Calling (formerly Cloud Connected PSTN) Architecture
Premises-Based PSTN - Architecture
CUBE Premises - Based Architecture
Premise - Based Cube Registration Based
Multiple Registration - Based Gateway on a Single CUBE
Certificate - Based Premises - Based PSTN
Configuring a Certificate - Based PSTN
CUBE Configuration Platform Configuration and Certificates
CUBE Certificates Configuration
CUBE Trunk Enablement Configuration
CUBE Call Routing Configuration
CUBE High Availability
Managing Gateways from the Webex Control Hub
Enroll the Gateway in the Control Hub
Validate Registration - Based LGW Configuration through Control Hub
Private Network Connect