Cisco Webex Calling Premise-Based PSTN, Configuration and Troubleshoot for Gov (WEBEX-CALL-PSTN-GOV)

Price
$3,195.00 USD

Duration
3 Days

Cisco Learning Credit (CLC) Eligible

 

Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

This comprehensive three-day, instructor-led, hands-on course focuses on deploying Premise-Based PSTN Gateways for Webex Calling in government contexts. Participants will explore network requirements, protocols, and ports needed for integrating Webex Calling Gov Cloud with Premise-Based PSTN Gateways. Using the Control Hub, attendees will configure Webex Calling Locations, Trunks, Route Groups, Dial Plans, and PSTN Gateways, with a focus on practical, hands-on learning. The course also covers Command Line Interface (CLI) configuration, registration-based vs. certificate-based PSTN configurations, and advanced troubleshooting using tools like Wireshark.

Course Objectives

  • Understanding Network Requirements, Protocols, and Ports for Webex Calling Gateways
  • Configuring Webex Calling Locations, Trunks, Route Groups, Dial Plans, Premise-Based PSTN Gateways
  • Ensuring CUBE High Availability and Site Survivability Gateways
  • Webex Calling Dial Plans, Route Groups, and Trunks
  • Monitoring and Troubleshooting Webex Calling Components
  • PSTN CLI Troubleshooting
  • Advanced Troubleshooting with Packet Captures Using Wireshark

Who Should Attend?

This course is ideally suited for professionals involved in the Configuration and Troubleshooting of Webex Calling communication networks within government settings, specifically those who focus on integrating Webex Calling solutions with Premise-Based Public Switched Telephone Network (PSTN) Gateways. The ideal candidates include:

  • Network Engineers: Professionals responsible for designing, implementing, and maintaining network infrastructure, including voice and data communication systems
  • System Administrators: Individuals who manage and configure network systems, ensuring reliable operation of telecommunication services
  • Telecommunications Specialists: Experts who specialize in the deployment and maintenance of telecommunication systems, including VoIP and PSTN solutions
  • IT Professionals in Government Agencies: Those working within government agencies who require secure and reliable communication systems that comply with specific governmental standards
  • Technical Support Staff: Personnel providing technical support for Webex Calling and associated telecommunication systems
  • Cisco Certified Professionals: Individuals holding Cisco certifications aiming to deepen their expertise in Cisco Unified Communication Manager and Cisco Unified Border Element configurations
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Course Prerequisites

Basic Knowledge of Cisco Webex

Agenda

Module 1: Webex for Government Overview

  • Lesson 1: Webex Product Overview for Government Deployment
  • Lesson 2: Webex Calling for Government Overview
  • Lesson 3: Webex Hybrid Services and Integrations for Government
  • Lesson 4: Webex Control Hub Monitoring for Government Overview

Module 2: Webex Calling for Government Overview

  • Lesson 1: Webex Calling for Government Overview
  • Lesson 2: Webex Calling Differentiators for Government Deployment
  • Lesson 3: Hybrid Webex Calling Use Cases for Government

Module 3: Network Planning, Network Assessment, and Security

  • Lesson 1: Webex Administration Client Requirements
  • Lesson 2: Network Requirements
  • Lesson 3: Network Assessment for Webex
  • Lesson 4: Webex Calling Ports and Protocols
  • Lesson 5: Security Beyond FedRAMP Requirements

Module 4: Webex Control Hub Administration

  • Lesson 1: Control Hub Overview
  • Lesson 2: Organization Settings and Templates for Webex
  • Lesson 3: Webex Groups
  • Lesson 4: Webex Locations
  • Lesson 5: Webex Templates
  • Lesson 6: Configuring Users for Calling
  • Lesson 7: Troubleshooting Users
  • Lesson 8: Administration Panels

Module 5: Webex Calling PSTN Options for Government

  • Lesson 1: PSTN Gateway Options and Overview
  • Lesson 2: Premises - Based PSTN - Architecture
  • Lesson 3: CUBE Premises - Based Architecture
  • Lesson 4: Certificate - Based Premises - Based PSTN
  • Lesson 5: Configuring a Certificate - Based PSTN
  • Lesson 6: CUBE Configuration Platform Configuration and Certificates
  • Lesson 7: CUBE Certificates Configuration
  • Lesson 8: CUBE Trunk Enablement Configuration
  • Lesson 9: CUBE Call Routing Configuration
  • Lesson 10: CUBE High Availability

Module 6: Implementing Trunks, Route Group Dial Plans in Webex for Government

  • Lesson 1: Webex Calling for Government Routing Overview
  • Lesson 2: Webex Calling Locations
  • Lesson 3: Dial Plans
  • Lesson 4: Route Groups, Trunks, and Dial Plans
  • Lesson 5: Webex Calling Caller Identity
  • Lesson 6: Interworking Webex Calling and Unified CM On-Premise
  • Lesson 7: Call Routing with Premises-Based PSTN
  • Lesson 8: Dial Plan
  • Lesson 9: PSTN Migration for Government
  • Lesson 10: ICE: Media Path Optimization
  • Lesson 11: PSTN for Room Video Systems

Module 7: Webex Calling PSTN / Gateway Troubleshooting in Government Deployments

  • Lesson 1: PSTN / Gateway Troubleshooting Overview
  • Lesson 2: Troubleshooting Government Call Routing
  • Lesson 3: Troubleshooting PSTN Calling
  • Lesson 4: Troubleshooting Case Study
 

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