Cisco Administering Cisco Unified Communications 12.x/14 (ACUCC)

Price
$4,395.00 USD

Duration
5 Days

Cisco Learning Credit (CLC) Eligible

 

Delivery Methods
Virtual Instructor Led
Private Group

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Course Overview

This is a 5-day hands-on one of a kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco 12.x / 14.0 UC Deployment.

Participants will gain in-depth practical knowledge with exercises on administering and troubleshooting of all Cisco UC Components.

Use this course towards your Cisco Continuing (CE) Education Credits (40)

Course Objectives

  • Introduction to Voice Gateways
  • VoIP Call Legs
  • Dial Plan Implementation
  • Configuring Cisco Unified Communication Manager 12.5
  • Deploying Cisco VCUBE
  • Cisco Unified Border Element Implementation
  • Cisco Unified Border Element High Availability
  • Cisco Unified Border Element Security
  • Cisco Unified Border Element Monitoring and Troubleshooting

Who Should Attend?

  • Network Video Engineer
    • Voice/UC/Collaboration/Communications Engineer
  • Collaboration Tools Engineer
  • Collaboration Sales/Systems Engineer
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Course Prerequisites

  • An understanding of IP networking concepts (CCNA-level)
  • An understanding of traditional digital PBX systems
  • An understanding of basic telephony concepts
  • Business-level competence using the Windows operating system
  • Business-level competence using different Internet browsers

Agenda

Module 1: Tools for Managing UC Collaboration 12.x / 14.0

  • Lesson 1: Cisco Prime Collaboration Deployment Manager Overview 12.x / 14.0
  • Lesson 2: Utilizing the Bulk Administration Tool (BAT)
  • Lesson 3: Migrating Phones
  • Lesson 4: Self Provisioning
  • Lesson 5: OS Command Line Tools

Module 2: Cisco Unified Communication Manager 12.x / 14.0

  • Lesson 1: Understanding Smart Licensing
  • Lesson 2: Cisco Unified Communication Manager Overview
  • Lesson 3: Understanding Administrator Interfaces
  • Lesson 4: Deploying Endpoints and Users
  • Lesson 5: Implementing Endpoints and Features
  • Lesson 6: Implementing Endpoint Addressing and Call Routing
  • Lesson 7: Implementing Calling Privileges
  • Lesson 8: MoH in Cisco Unified Communications Manager
  • Lesson 9: Implementing Conference Bridges
  • Lesson 10: Unified Communication Manager with Cisco Meeting Server Configuration
  • Lesson 11: Understanding Cisco Unified Communications Manager CAR Analysis and Reporting Tool Reports
  • Lesson 12: Understanding Cisco Unified Communications Manager Reports
  • Lesson 13: Using Troubleshooting and Monitoring Tools
  • Lesson 14: Understanding the Disaster Recovery System

Module 3: Cisco Unified Gateways

  • Lesson 1: Implementing PSTN Access Using MGCP Gateways
  • Lesson 2: Describing Cisco SIP Gateways
  • Lesson 3: Troubleshooting Common Gateway
  • Module Summary

Module 4: Integrating Cisco Unity Connection 12.x / 14.0

  • Lesson 1: Unity Connection Overview
  • Lesson 2: Creating Users
  • Lesson 3: Designing an Audiotext Application

Module 5: Integrating Cisco Unified IM and Presence 12.x / 14.0

  • Lesson 1: Cisco Unified Communications Manager IM and Presence Service Overview
  • Lesson 2: Describing Cisco Unified Communications IM and Presence Components and Communication Flows
  • Lesson 3: Integrating Cisco Unified Communications IM and Presence
  • Lesson 4: Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
  • Lesson 5: Implementing Jabber on CUCM
  • Lesson 6: Verifying and Troubleshooting Tools for Cisco Unified Presence Components

Module 6: Cisco Unified Communications Mobile and Remote Access (MRA) 12.x / 14.0

  • Lesson 1: Cisco Expressway Series Deployment Options
  • Lesson 2: Implementing Unified Communications Mobile and Remote Access
  • Lesson 3: Expressway Server Certificates

Module 7: Cisco Emergency Responder (CER) 12.x / 14.0

  • Lesson 1: Cisco Emergency Responder (CER)
  • Lesson 2: Setup Cisco Unified Communications Manager

Module 8: Unified Contact Center Express (UCCX)

  • Lesson 1: Unified Contact Center Express (UCCX) Architecture
  • Lesson 2: Introduction to Scripting
  • Lesson 3: Using Cisco Unified CCX Reports

Module 9: Troubleshooting

  • Lesson 1: Overview of Troubleshooting and Monitoring Tools
  • Lesson 2: Troubleshooting Common Gateway and Endpoint Registration Issues
 

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We can enroll multiple students in an upcoming class or schedule a dedicated private training event designed to meet your organization’s needs.

 



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