Constructive Conflict Management

Price
$1,195.00 USD

Duration
2 Days

 

Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

Conflict is inevitable. People approach situations with their own set of experiences, priorities, and viewpoints. The ability to govern disputes, de-escalate problems, and even set up ways to resolve issues in the future is vital.

Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

This course has been approved for 14 PDUs | 14 CDUs

Course Objectives

  • Identify and manage sources of conflict
  • Define an effective strategy to deal with conflict
  • Implement a process to manage conflict situations
  • Build civility in the workplace

Who Should Attend?

Professionals who manage teams and desire to understand what leads to conflict, help peacefully navigate team members through potentially antagonistic situations, encourage and empower others to disagree respectfully and productively, and effectively manage disputes between team members will benefit from this course.
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

If you have questions about Learning Credits, please contact your Account Manager.

Corporate Tech Pass: Our Corporate Tech Pass includes unlimited attendance for a single person, in the following Virtual Instructor Led course types: Microsoft Office, Microsoft Technical, CompTIA, Project Management, SharePoint, ITIL, Certified Ethical Hacker, Certified Hacking Forensics Investigator, Java, Professional Development Courses and more. The full list of eligible course titles can be found at https://www.newhorizons.com/eligible.

If you have questions about our Corporate Tech Pass, please contact your Account Manager.

Course Prerequisites

There are no prerequisites for this course.

Agenda

Understanding the Pain and Causes of Conflict

  • Identifying the causes of conflict
  • Harnessing the benefits of constructive conflict
  • Resolving harmful conflict
  • Learning fight vs. flight and creating “flow” in dialogue instead
  • Understanding the key people in conflict resolution

Building Civility in the Workplace

  • Recognizing uncivil behavior
  • Reaping the benefits of civil behavior
  • Working with difficult people
  • Identifying and avoiding incivility
  • Creating, implementing, and enforcing a civility policy

Walking Through the Conflict Resolution Process

  • Making an effective atmosphere
  • Developing mutual understanding
  • Focusing on individual and shared needs
  • Getting to the root cause
  • Generating options
  • Building a solution

Conflict Resolution Strategies

  • Differentiating between resolution strategy versus process
  • Recognizing advantages and disadvantages to key strategies
  • Knowing when to use the key strategies
  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding
 

Upcoming Class Dates and Times

Jan 20, 21
9:00 AM - 5:00 PM
ENROLL $1,195.00 USD
April 24, 25
8:00 AM - 4:00 PM
ENROLL $1,195.00 USD
July 24, 25
8:00 AM - 4:00 PM
ENROLL $1,195.00 USD
Oct 23,24
8:00 AM - 4:00 AM
ENROLL $1,195.00 USD
 



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