Business Relationship Management Foundations

Price
$1,595.00 USD

Duration
3 Days

 

Delivery Methods
Virtual Instructor Led
Private Group

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Course Overview

Business Relationship Manager (BRM) professionals serve as the relationship linkage between the business and the service provider. They provide highly-valued strategic consulting support and guidance on key initiatives to ensure business value is achieved. Business Relationship Managers proactively serve as a “trusted advisor,” and function as a key point of contact between the business stakeholders and the service provider. They represent the service provider to the business by promoting the provider’s vision, value, product, services, and capabilities. They also act as advocates on behalf of business stakeholders to ensure the provider meets their business priorities and needs. Individuals in this role must be able to communicate clearly and build strong relationships. This course provides practical hand’s on exercises and provides template to use in your organization.

Course Objectives

  • Articulate the BRM framework
  • Understand the key role and responsibilities of the BRM role
  • Practice strategic thinking practices and strategic alignment
  • Articulate value management framework and learn how to optimize value
  • Learn how portfolio management disciplines and techniques are used to maximize investments
  • Understand key organizational change management principles and the conditions needed for a successful change.
  • Learn how to trace and prioritize requirements to ensure they link to business value
  • Learn to build strong relationships and trust with your business partners, as well as set and assess relationship expectations

Who Should Attend?

This course is designed to help professionals in a Business Relationship Management role or position, a stakeholder management role or position, and consultants looking to gain an insight into Business Relationship Management and be able to practice some of its core principles and competencies. This could include project managers, business analysts, Scrum Masters, Product Owners, individuals responsible for cross-functional requirements gathering and collaboration.
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

If you have questions about Learning Credits, please contact your Account Manager.

Course Prerequisites

There are no prerequisites for this course. For more information regarding the BRM framework students may want to purchase or download the BRMP® Guide to the BRM Body of Knowledge. You may purchase this through Amazon or download a free copy provided you are BRM Institute member.

Agenda

BRM Overview

  • Definition of Business Relationship Management
  • House of BRM (Framework) Overview
  • A short BRM skills assessment

Strategic Partnering

  • Strategic thinking overview
  • How to become a strategic thinker
  • Techniques

Value Management

  • Value management overview
  • Defining the business need
  • Conduct ideation
  • Create a value plan
  • Business case overview
  • Portfolio management overview
  • Ensuring value optimization
  • Managing IT investment portfolio

Organizational Change Management

  • Personal change assessment
  • Change management overview
  • Building a case for change
  • Overcoming resistance to change
  • Communicating the change

Building Strong Relationships

  • Stakeholder analysis
  • Building trust
  • Influencing stakeholders
  • Developing a communications plan
  • Framing your message
  • Building strong partnerships
 

Get in touch to schedule training for your team
We can enroll multiple students in an upcoming class or schedule a dedicated private training event designed to meet your organization’s needs.

 



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