Cisco Administering Cisco Unified Communications Manager and Unity Connection v15 (ACUCM w/AUC)

Price
$4,295.00 USD

Duration
5 Days

Cisco Learning Credit (CLC) Eligible

 

Delivery Methods
Virtual Instructor Led
Private Group

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Course Overview

The Administering Cisco Unified Communications Manager and Unity Connection (ACUCM/AUC) course offers a comprehensive understanding of Cisco's Unified Communications Manager System, now incorporating Version 15 updates. Geared towards system administrators and networking professionals, it delves into IP telephony fundamentals and operational functionalities within enterprise networks. The latest enhancements in Version 15 include a migration to a 64-bit system, auto-provisioning for collaboration tools, improved system administration, and advanced security features. Additionally, the course introduces Cisco Webex Dedicated Instance, facilitating seamless cloud integration and preserving investment in existing Cisco Systems. Ideal for voice network administrators, entry-level network engineers, data system administrators, IT support staff, and helpdesk technicians, this instructor-led training equips professionals with essential skills in managing Cisco collaboration technologies effectively.

What's New in Cisco Unified Communications Manager Version 15: Migration to a 64-Bit System: Streamlines performance, eliminates memory bottlenecks, and supports future scalability and innovations. Auto Provisioning for Collaboration Tools: Simplifies the management of devices like the Webex App and Cisco Jabber during LDAP synchronization. Enhanced System Administration: Simplifies network configurations and boosts usability with improved accessibility features. Advanced Security and Monitoring Tools: Enhances system security with new protocols and real-time monitoring enhancements. These updates ensure that the ACUCM course reflects the most current and effective practices in Cisco Unified Communications management.

Course Objectives

  • Understand and configure the core features of Cisco Unified Communications Manager.
  • Learn about the migration paths and integration techniques for adopting Cisco Webex Dedicated Instance.
  • Gain hands-on experience with the new features and enhanced security settings of CUCM Version 15.
  • Develop skills in managing and troubleshooting IP telephony and unified communications in a Cisco environment.

Who Should Attend?

  • Phone Network Administrators
  • Data System Administrators
  • Entry-level Network Engineers
  • IT Support Personnel
  • Helpdesk Support Staff
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Course Prerequisites

  • Basic knowledge of IP and networking or voice networks is suggested, but not required
  • Basic knowledge of the Windows desktop environment
  • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
  • Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
  • Basic understanding of Cisco Unified Communications Manager

Agenda

Module 1: Introduction to IP Telephony

  • Lesson 1: Exploring IP Telephony
  • Lesson 2: Describing Deployment Models
  • Lesson 3: Understanding Advanced Multisite Features

Module 2: Defining the Basic Configuration

  • Lesson 1: Logging In to Cisco Unified Communications Manager
  • Lesson 2: Examining Basic Server Configuration
  • Lesson 3: Describing Multilevel Administration
  • Lesson 4: Configuring DRS Backup and Restore Procedures

Module 3: User Administration

  • Lesson 1: Understanding User Configuration
  • Lesson 2: Using the User Web Pages

Module 4: Exploring Phone Registration and Cisco Unified IP Phones

  • Lesson 1: Configuring System Parameters
  • Lesson 2: Supporting Cisco Unified IP Phones
  • Lesson 3: Exploring Phone Registration and IP Phone Communications
  • Lesson 4: Utilizing the Bulk Administration Tool (BAT)

Module 5: Basic Route Plan Configuration

  • Lesson 1: Implementing Dial Plan Connectivity
  • Lesson 2: Creating Route Plans

Module 6: Route Filters and Digit Manipulation

  • Lesson 1: Configuring Translation Patterns and Route Filters
  • Lesson 2: Implementing Digit Manipulation

Module 7: Class of Control

  • Lesson 1: Defining Class of Control
  • Lesson 2: Using Class of Control Features

Module 8: Understanding Media Resources

  • Lesson 1: Defining Media Resources
  • Lesson 2: Exploring Media Resource Management

Module 9: Features and Services

  • Lesson 1: Describing Basic Features
  • Lesson 2: Exploring Hunt Groups
  • Lesson 3: Describing Phone Services

Module 10: Dedicated Instance for Webex Calling

  • Lesson 1: Evaluate Dedicated Instance and its Significance in Network Infrastructure
  • Lesson 2: Examine Key Features and Benefits of Deploying Dedicated Instance
  • Lesson 3: Explore Practical Applications for Cisco Dedicated Instances Deployments

Module 11: Introduction to Cisco Unity Connection

  • Lesson 1: Overview of Cisco Unity Connection
  • Lesson 2: Navigating Cisco Unity Connection
  • Lesson 3: Understanding Call Handlers, Users, and Call Flow

Module 12: Configuration of Users and Contacts

  • Lesson 1: Explaining Users and Contacts
  • Lesson 2: Managing Multiple Users

Module 13: Implementation of Features

  • Lesson 1: Implementing the Dial Plan
  • Lesson 2: Understanding User Features
  • Lesson 3: Accessing Voice Messaging and User Features
  • Lesson 4: Managing Distribution Lists

Module 14: Use of Cisco Unity Connection Applications, Tools and Reports

  • Lesson 1: Designing an Audiotext Application
  • Lesson 2: Using Cisco Unity Connection Tools and Reports
  • Lesson 3: Using the DRS
 

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