Course Objectives
How to support end-users connecting to Citrix Virtual Apps and Desktops through Citrix Receiver
How to use Citrix Director to gather information and interact with user sessions
A methodology to approach user related issues to minimize time to resolution
An understanding of the Citrix Virtual Apps and Desktops solution and the role of the components
Who Should Attend?
This course is built for experienced IT Professionals familiar with Citrix Virtual Apps and Desktops 7.x in an on-premises environment moving to the Citrix Cloud and deploying their Citrix Virtual Apps and Desktops workloads on Microsoft Azure.
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Agenda
1 - Fundamental Architecture for the Help Desk Role
- Introduction to Citrix Virtual Apps and Desktops
- The Help Desk Role for Citrix Virtual Apps and Desktops
- Help Desk Support Methodology
- Citrix Help Desk Priorities
2 - Citrix Director
- Introduction to Citrix Director
- Navigating the Director Console
- Performing Typical Help Desk Actions
3 - End User Access
- Access Methods
- Authentication
- Subscriptions, Favorites, and Experience
- Solving User Access Issues
- Real World Troubleshooting Scenarios
4 - Citrix Receiver
- Receiver Types
- Receiver Deployment Methods
- Solving User Issues with Citrix Receiver
5 - User Sessions
- Defining User Sessions
- Solving Session Related Issues
6 - Printing with User Sessions
- Printer Types and Management
- Solving Common Printer Related Issues
7 - Support
- Citrix Help Desk Support Methodology
- Solving Additional User Issues and Scenarios