Course Objectives
Understand problems and the creative problem solving process. Identify types of information to gather and key questions to ask in problem solving. Identify the importance of defining a problem correctly. Identify and use four different problem definition tools. Write concrete problem statements. Use basic brainstorming tools to generate ideas for solutions. Evaluate potential solutions against criteria, including cost/benefit analysis and group voting. Perform a final analysis to select a solution. Understand the roles that fact and intuition play in selecting a solution. Understand the need to refine the shortlist and redefine it. Understand how to identify the tasks and resources necessary to implement solutions. Evaluate and adapt solutions to reality.
- Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
- Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
- Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
- Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
- Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
- Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.
Agenda
1 - Getting Started
2 - The Problem Solving Method
- What is a Problem?
- What is Creative Problem Solving?
- What are the Steps in the Creative Solving Process?
- Case Study
- Module Two: Review Questions
3 - Information Gathering
- Understanding Types of Information
- Identifying Key Questions
- Methods of Gathering Information
- Case Study
- Module Three: Review Questions
4 - Problem Definition
- Defining the Problem
- Determining Where the Problem Originated
- Defining the Present State and the Desired State
- Stating and Restating the Problem
- Analyzing the Problem
- Writing the Problem Statement
- Case Study
- Module Four: Review Questions
5 - Preparing for Brainstorming
- Identifying Mental Blocks
- Removing Mental Blocks
- Stimulating Creativity
- Case Study
- Module Five: Review Questions
6 - Generating Solutions (I)
- Brainstorming Basics
- Brainwriting and Mind Mapping
- Duncker Diagrams
- Case Study
- Module Six: Review Questions
7 - Generating Solutions (II)
- The Morphological Matrix
- The Six Thinking Hats
- The Blink Method
- Case Study
- Module Seven: Review Questions
8 - Analyzing Solutions
- Developing Criteria
- Analyzing Wants and Needs
- Using Cost/Benefit Analysis
- Case Study
- Module Eight: Review Questions
9 - Selecting a Solution
- Doing a Final Analysis
- Paired Comparison Analysis
- Analyzing Potential Problems
- Case Study
- Module Nine: Review Questions
10 - Planning Your Next Steps
- Identifying Tasks
- Identifying Resources
- Implementing, Evaluating, and Adapting
- Case Study
- Module Ten: Review Questions
11 - Creating a Performance Plan
- Planning the Follow-Up Meeting
- Celebrating Successes
- Identifying Improvements
- Case Study
- Module Eleven: Review Questions
12 - Wrapping Up
- Words from the Wise
- Lessons Learned