Business Process Improvement

Price
$1,195.00 USD

Duration
2 Days

 

Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

Perhaps no other skill can yield such immediate results and payback than learning how to improve business processes. Business process improvement efforts can increase quality, reduce waste, increase operational efficiency, and enhance productivity. This course is for anyone who needs the skills to improve and/or manage business processes. This course is part of the Business Process Management (BPM) certificate program.

This course has been approved for 14 PDUs | 14 CDUs

Course Objectives

  • Describe an industry-standard Business Process Management framework and how BPI fits into it
  • Practice various techniques for analyzing the root cause of process problems
  • Determine appropriate metrics for analyzing business processes
  • Use three standard principles to optimize process design
  • Identify key metrics for the ongoing monitoring and reporting of process performance and efficiency

Who Should Attend?

This course is for anyone who needs the skills to improve and/or manage business processes. Participants will learn to analyze existing processes, design new processes, and determine how to measure and track process performance. This course is part of the Business Process Management (BPM) certificate program.
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

If you have questions about Learning Credits, please contact your Account Manager.

Course Prerequisites

Experience in modeling business processes strongly encouraged. The course Business Process Modeling satisfies this prerequisite.

Agenda

Business Process Improvement (BPI) Overview

  • Framework for business process management (BPM)
  • Business process improvement challenges
  • Case for business process improvement
  • Business process improvement benefits

Process Measurement

  • Analysis and metrics overview
  • What to measure
  • Benefits of measurement
  • Data types – attribute and variable
  • Data variation and data collection

Process Analysis

  • Analysis key concepts, steps, and challenges
  • Analysis Tools / Techniques Process Design
  • Process Design Principles
  • Time optimization Techniques
  • Quality Optimization Techniques
  • Value Optimization Techniques
  • Common Design Flaws

Process Transformation

  • Identify transformation tasks
  • Four stages of change
  • Resistance to change

Process Performance Management

  • Data management
  • Displaying data
 

Upcoming Class Dates and Times

Dec 9,10
8:30 AM - 4:30 PM
ENROLL $1,195.00 USD
Feb 10,11
8:30 AM - 4:30 PM
ENROLL $1,195.00 USD
Jun 16,17
8:30 AM - 4:30 PM
ENROLL $1,195.00 USD
 



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