Microsoft Certified: Dynamics 365 Fundamentals (CRM)

This certification validates your thorough understanding of the customer engagement apps in Microsoft Dynamics 365, including marketing capabilities and the automation of the sales, service, and support lifecycles. Whether you are a business stakeholder, functional consultant just starting your career, or a student, this certification is an ideal starting point for Dynamics 365 certification.

Skills Measured

• Describe Dynamics 365 Marketing
• Describe Dynamics 365 Sales
• Describe Dynamics 365 Customer Service
• Describe Dynamics 365 Field Service
• Describe shared features

Steps to Achieve Your Microsoft Certified: Dynamics 365 Fundamentals (CRM) Certification

1. Attend MB-910T00 Microsoft Certified Dynamics 365 Fundamentals (CRM)
2. Pass the following exams:

• Exam MB-910