Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate

This certification can help you showcase your abilities if you're a functional consultant in charge of setting up and implementing Dynamics 365 Customer Service solutions for clients. Solutions that prioritize customer service, quality, dependability, efficiency, and customer satisfaction are put into place by a functional consultant for Dynamics 365 Customer Service. Functional Consultants routinely work with developers, solution architects, and project managers. 

Skills Measured

• Manage cases and Knowledge Management
• Manage entitlements and SLAs
• Implement scheduling
• Implement multi-session experiences for Customer Service
• Manage analytics and insights
• Implement Microsoft Power Platform
• Implement Connected Customer Service
• Implement routing

Steps to Achieve Your Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate

1. Attend MB-230T01 Microsoft Dynamics 365 Customer Service
2. Pass the following exams:

• Exam MB-230